In this Spotlight Session we talk with Taylor McMaster founder of DOT & Company. She and her team help digital marketing agencies keep their clients happy—and keep agency owners focused on what they do best—with full-service client account management (CAM) services.
We discuss things like:
💥 What to look for in an account manager
💥 How to determine communication frequency
💥 Tips to improve account management
💥 What is the “Daily Pulse” and why it is so crucial for client satisfaction